What's good for you is good for me

My business, KM Authorized, provides small businesses and individuals with dedicated Information Technology (IT) support. This includes computers, peripherals, and nearly every device that deals with storage or communication of information.

I call this service Guilt-free ITTM, which is a fixed-fee support model designed to make it less stressful for people to call or email me with questions or support issues.

A consequence, or reward depending on how you look at it, of not billing hourly is that what's bad for my business is also bad for my client's business.

For example, if I do a poor job of recommending a new computer to fill a certain function in a business, and that computer is overloaded, freezing, or otherwise not doing it's job, then that computer recommendation can end up having consequences for both businesses. My business is affected because I have to put in extra hour s of work to keep the darn thing working, and the added downtime or lost productivity is expensive for any business.

On the other hand, if I recommend a computer with components designed to meet or exceed the workload that will be placed on it and a warranty that includes next business day repair/replacement from the manufacturer, then my business (and my client's business) will benefit from a reliable, efficient computer system that requires less support.

Since it is the tendency of business to do what ultimately serves to benefit our own business, Guilt-free IT is designed from the start to align the benefit of those tendencies in favor of both parties.