What is Guilt-free IT support?

Terms of service

Guilt-free IT support costs $30 per month per computer and provides:

• bi-weekly maintenance
• dedicated support
• no hourly fees

Dedicated support is for questions, issues that can be fixed remotely, and consulting. Other work is fixed at $89 per major job whether remote or in-person.

Computer issues are things like bugs, popups, errors, or anything that affects the user's ability to perform everyday tasks like check email, access the Internet, print, type a document, etc.

KM Authorized provides free consulting for the purchase of new computers, accessories, or upgrade components. Also provided is free consultation and setup for solutions like file backup and recovery (Backblaze), useful cloud services with smartphone setup (Google Apps, Dropbox, Mailchimp, LastPass, Freshbooks), and photo management (Picasa, Flickr).

Examples of services that are not covered (not all inclusive) and would incur an $89 charge:

• install, update, or configure specialized or industry specific software
• hardware replacement or upgrade
• install and configure the operating system
• attempt repair of non-functioning computer due to virus or malware infection
• physical setup of a new computer
• software training
• computer issues or bugs that can't be fixed remotely