Managed Services
What is a managed service? Well, I would describe it as a service that provides ongoing value to clients or subscribers by taking over some of their less fun responsibilities. Typically, this makes for a better experience for the client because the person or company performing the managed service gets really good at it; this is their niche. Clients are then free to spend their time and energy elsewhere knowing they are getting a better service than they could ever do.
For example, I just learned today that I don’t have to reinvent the wheel when it comes to managing my books and developing efficient bookkeeping processes. A surprise to me and common knowledge to many, there are professionals that all they do is work themselves out of a job by setting up bookkeeping processes, educating, and setting people loose to mess it all up so they can come back again and repeat…hopefully with longer lasting results.
I frequently find myself in a position of being pleasantly surprised about something I didn’t know is supposedly “common knowledge” I’ve been told. This is partly because I focus my time and energy providing certain managed services to my clients. I know these services like the back of my eyelids (which is better than most). I also don’t get the punch line of jokes many times because I’ve never been one to follow the crowd. Sometimes I end up steering my boat down the waterfall and miss the locks on the right. Thus, there are things I’ve never experienced in my life that become pleasant surprises every now and then when I find out about them.
So why managed IT services? Information technology is not something most businesses have a strong rope around. Delegating the IT to a trusted professional frees up their time to focus on their core business, and they can rest easy knowing the work is getting done and things are being setup properly.
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