Guilt-free IT - Time Not Billed

Clients of IT support services can attest, billable hours are not a fun thing to see on an invoice. IT support typically costs mucho dinero per hour.

For example, getting a new computer ordered, delivered, setup, and configured so that it’s ready to go to work would cost $450 through a traditional IT service company that charges $75/hour.

Not so with Guilt-free IT since it’s a fixed charge at $89. Clients get the benefit of ‘time not billed’. Here’s the same scenario of getting that new computer with a Guilt-free IT support plan:

  1. Pre-install – $89 includes (about 4 hours):
    • Consulting to figure out what kind of system is needed.
    • Procurement of that system which includes submitting the system configuration to Dell, receiving the Dell quote, ordering the system, tracking the order progress and shipping, receiving the system and verifying that the correct system arrived and all parts are there.
    • Pre-install work includes a whole four page list of tasks for updating, configuring, and installing new software, operating system, and settings on the new system.
  2. Install system – $89 includes (about 2 hours):
    • In-person setup of the new system
    • Installation of any addition software not included in the pre-install setup.
    • Transferring of data from the old system to the new system
    • Configuring basic software settings like email.
    • Getting started training on the new system.

How can Guilt-free IT clients get essentially $450 worth of work for $178? Answer: They pay a fixed monthly fee for remote maintenance and support.

 

Posted on Tuesday, Jul 15, 2008
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